IRIUM - Spain

TECNICO/A DE SOPORTE PRIMER NIVEL (CATALAN)

Barcelona, BARCELONA, Spain
Full Time
Experienced
🚀 En IRIUM nos preocupamos porque no dejes de perseguir tus sueños. Prepárate para conquistar tus metas, y ten siempre presente disfrutar del camino.

🔍 Actualmente nos encontramos en búsqueda de TECNICO/A DE SOPORTE PRIMER NIVEL (CATALAN), con 3 años de experiencia para participar en un proyecto .

🎯 ¿Qué esperamos de ti?
  • Experiencia mínima de 3 años en centros de help desk de atención a usuarios.
  • Experiencia mínima de 3 años en análisis funcional.
  • Experiencia mínima de 3 años en atención a consultas funcionales, incidencias y sugerencias de usuarios.
  • Conocimiento profundo de herramientas de ticketing (preferentemente Remedy).
  • Nivel de usuario avanzado en herramientas ofimáticas (Word y Excel).
  • Nivel de usuario avanzado en correo electrónico, mensajería e Internet.
  • Imprescindible Catalán alto.




➡️ ¿Cuáles serán tus funciones como TECNICO/A DE SOPORTE PRIMER NIVEL (CATALAN)?
  • Análisis de incidencias y soporte a nivel funcional.
  • Control y seguimiento de incidencias y sugerencias.
  • Gestión, organización y priorización de peticiones y tickets (resolución y redistribución).
  • Identificación de respuestas tipo.
  • Definición, elaboración e implantación de procedimientos de atención a usuarios.
  • Elaboración de instrucciones operativas del servicio (KBAs para cliente CTTI).
  • Preparación, elaboración y distribución de material de soporte y formativo a usuarios (manuales, presentaciones y vídeos).
  • Interlocución y coordinación con otros proveedores del cliente.
  • Gestión y resolución de peticiones de usuarios (incidencias y sugerencias).





⭐ ¿Qué ofrecemos si te unes a nosotros?
  • Modalidad presencial. 💻
  • Ubicación: Barcelona 🌍
  • Retribución flexible (seguro médico, restaurante, transporte y guardería) ✌
  • 23 días de vacaciones 🏕️
  • Buen clima laboral 🙍‍♀️🙍‍♂️
  • Acceso ilimitado a formación tecnológica puntera en modalidad barra libre📚
  • Contrato indefinido con IRIUM. 📜
  • Club de beneficios para empleados con descuentos directos y miles de ofertas en marcas, hoteles, agencias de viaje, cines, ropa… 💰




IRIUM es una empresa formada por profesionales con inquietudes, dinámicos y resolutivos. Nuestros valores son la responsabilidad y el compromiso con el trabajo bien hecho, este es el espíritu que buscamos, sea cual sea tu edad, si te reconoces ¡esta es tu empresa!




Podemos construir juntos el futuro. ¿Hablamos? 💚💙💜




En IRIUM defendemos un mundo sin estereotipos ni limitaciones y creemos en la igualdad para todos, principios que suscribimos en nuestro Plan de Igualdad y Código Ético garantizando la igualdad de trato y oportunidades al margen de cualquier condición personal, física o social.
 
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