IRIUM - Spain

JUNIOR HELPDESK (HIBRIDO BARCELONA)

Barcelona, Barcelona, Spain
Full Time
Entry Level

En IRIUM nos preocupamos porque no dejes de perseguir tus sueños. Prepárate para conquistar tus metas, y ten siempre presente disfrutar del camino.

Nos encontramos en la búsqueda del perfil de un/a HelpDesk con experiencia de al menos 6 meses en puestos similares para participar en un proyecto en modalidad híbrida en Barcelona para una empresa de viajes.
 

¿Qué esperamos de ti?
- Experiencia de al menos 6 meses en posiciones similares.
- Conocimientos en informática.
- Capacidad para gestionar documentación y disposición a aprender.
- INDISPENSABLE contar con al menos un nivel alto de inglés.
- Disponibilidad para acudir presencialmente a las oficinas del cliente (zona Carrer de Bailén), en función de la necesidad.
- Flexibilidad para cubrir ausencias puntuales.

¿Cuáles serán tus tareas?
- Creación, configuración y mantenimiento de cuentas de usuario.
- Asignación y modificación de roles y permisos según el puesto y cambios organizativos.
- Alta, baja y actualización de accesos en múltiples aplicaciones corporativas.
- Garantizar el cumplimiento de políticas de seguridad en la gestión de accesos.
- Configuración de cuentas para nuevos empleados.
- Desactivación de cuentas de empleados que dejen la empresa.
- Recepción y gestión de incidencias relacionadas con accesos a través de Jira.
- Documentación de procedimientos y actualización de la base de conocimiento para optimizar la resolución de tickets.
- Supervisión de accesos y detección de actividades sospechosas.
- Reporte y escalado de incidencias críticas según protocolos establecidos.
- Priorización y resolución eficiente de un volumen alto de tickets repetitivos.
- Colaboración con otros equipos para garantizar la correcta ejecución de procesos.

¿Qué ofrecemos si te unes a nosotros?
- Contratación indefinida directamente con nosotros.
- Modalidad de trabajo hibrida en Barcelona.
- Banda salarial según experiencia y encaje con empresa y proyecto.
- Retribución flexible (seguro médico, restaurante, transporte y guardería).
- 23 días de vacaciones.
- Buen clima laboral.
- Acceso ilimitado a formación tecnológica puntera en modalidad barra libre.
- Club de beneficios para empleados con descuentos directos y miles de ofertas en marcas, hoteles, agencias de viaje, cines, ropa...

IRIUM es una empresa formada por profesionales con inquietudes, dinámicos y resolutivos. Nuestros valores son la responsabilidad y el compromiso con el trabajo bien hecho, este es el espíritu que buscamos, sea cual sea tu edad, si te reconoces ¡esta es tu empresa!

Podemos construir juntos el futuro. ¿Hablamos?

En IRIUM defendemos un mundo sin estereotipos ni limitaciones y creemos en la igualdad para todos, principios que suscribimos en nuestro Plan de Igualdad y Código Ético garantizando la igualdad de trato y oportunidades al margen de cualquier condición personal, física o social.

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