IRIUM - Spain

RESPONSABLE DE GESTION DE INCIDENCIAS

Remote
Full Time
Mid Level

En IRIUM nos preocupamos porque no dejes de perseguir tus sueños. Prepárate para conquistar tus metas y disfruta del camino.

Actualmente buscamos un/a Responsable de Gestión de Incidencias para incorporarse a un proyecto estratégico dentro del sector público. Tu misión será asegurar la excelencia operativa del servicio, liderar la gestión de incidencias en entornos críticos y coordinar equipos para garantizar continuidad, calidad y mejora continua.

¿Qué esperamos de ti?
· Más de 4 años de experiencia en gestión de incidencias, problemas y cambios bajo marcos como ITIL.
· Experiencia en entornos complejos con alto volumen de incidencias.
· Experiencia utilizando herramientas de ticketing como Jira y Remedy.
· Capacidad para comunicar de forma clara y concisa ante situaciones de crisis.
· Experiencia liderando equipos (aprox. 5 FTEs), priorizando tareas, asegurando cobertura operativa y supervisando traspasos entre turnos.
· Capacidad para documentar, escalar y dar seguimiento a incidencias críticas.
· Habilidad para comprender y trasladar información técnica de forma efectiva.
· Conocimientos avanzados de herramientas ofimáticas.
· Orientación a la mejora continua y dotes de liderazgo.
· Catalán alto (imprescindible).

Deseables:
· Experiencia previa en sector público.
· Formación adicional en máster o posgrado en áreas TIC.

¿Qué ofrecemos si te unes a nosotros?

· Ubicación: presencial 100% en Barcelona, L’Hospitalet de Llobregat.
· Contrato indefinido con IRIUM.
· Turnos rotatorios 24x7, con los siguientes horarios en función del turno asignado:
  • 07:00 a 16:00 (L–V)
  • 08:00 a 17:00 (L–V)
  • 09:00 a 18:00 (L–V)

· Banda salarial: 30.000€ – 35.000€ brutos anuales.
· 23 días de vacaciones.
· Formación continua, crecimiento profesional y participación en proyectos estratégicos.
· Excelente clima laboral y colaboración con equipos multidisciplinares.
· Club de beneficios IRIUM: descuentos en ocio, tecnología y más.

En IRIUM defendemos un mundo sin estereotipos ni limitaciones, garantizando igualdad de trato y oportunidades al margen de cualquier condición personal, física o social.

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