IRIUM - Spain

DELIVERY MANAGER – PARIS

PARIS, PARIS, France
Full Time
Manager/Supervisor
🚀 En IRIUM nos preocupamos porque no dejes de perseguir tus sueños. Prepárate para conquistar tus metas, y ten siempre presente disfrutar del camino.
Buscamos un/a DELIVERY MANAGER para proyecto presencial en PARIS.

We are seeking a highly experienced and proactive Onsite Delivery Manager to lead IT Infrastructure Operations for a large enterprise customer. This role requires fluency in French to effectively engage with customer stakeholders who are not conversant in English. The candidate will manage a complex on-prem infrastructure supported by an India-based delivery team and play a key role in the customer’s transformation journey to AWS Cloud over the next four years.
Key Responsibilities:
  • Act as the primary onsite interface for customer stakeholders across IT and business functions.
  • Manage delivery of IT operations services including:
    • Network& Storage
    • Backup (Commvault)
    • OS Patching
  • Lead and coordinate high-priority incident resolution involving:
    • Customer IT teams
    • Third-party IT vendors
    • Product support teams (e.g., Nutanix, Oracle, Commvault)
  • Ensure effective communication in French, bridging gaps between customer stakeholders and the India-based delivery team.
  • Drive SLA adherence and ensure high-quality service delivery across L1, L2, and L3 support functions.
  • Demonstrate ownership and accountability for service outcomes and customer satisfaction.
  • Collaborate with offshore teams to ensure alignment with Customer and ITCi processes.
  • Support and contribute to the cloud transformation program, with a focus on learning and adapting to AWS-based operations.
Required Skills & Experience:
  • 10–15 years of experience in IT Infrastructure Operations.
  • Minimum 5 years in an onsite Delivery Manager role for IT operations projects.
  • Prior experience delivering services using a Global delivery model, Managed services model with distributed teams.
  • Experience leading transformation of ITOps. Good understanding of leading transformation using AIOps.
  • Excellent communication and stakeholder management skills, with proven expertise in engaging, liaising with, and managing a diverse set of executive-level stakeholders (VP and above).
  • Ability to articulate complex technical solutions to both technical and non-technical audiences
  • Proven experience in IT service delivery within the hospitality industry.
  • Proven experience managing services delivered 100% by offshore (India-based) teams.
  • Strong understanding of enterprise IT infrastructure hosted on-prem.
  • Fluent in French (mandatory) and proficient in English.
  • Excellent problem-solving, interpersonal, and influencing skills.
  • Highly proactive, with a strong sense of ownership and initiative.
  • Ability to work effectively with stakeholders and vendors who do not report directly to this role.
  • Exposure to AWS Cloud or other cloud platforms; ability and willingness to learn and lead in cloud transformation.
 
Good to Have Technical Skills:
  • Zabbix (Monitoring)
  • Nutanix, VMware (Virtualization)
  • Wintel, Citrix (Server & Desktop Management)
  • MS SQL, Oracle DB (Database Administration)
  • Storage& Backup technologies including Commvault
 
Key Performance Indicators (KPIs):
  • Customer Satisfaction (CSAT)
  • SLA Adherence
  • Revenue and Margin Targets
  • Team Satisfaction & Engagement
 

⭐ ¿Qué Ofrecemos?

•             Lugar de trabajo: PARIS
•             Contrato indefinido con IRIUM
•             Retribución flexible ✌
•             Banda salarial: Según valía y experiencia
•             23 días de vacaciones 🏕️
•             Buen clima laboral 🙍‍♀️🙍‍♂️
•             Acceso ilimitado a formación tecnológica puntera en modalidad barra libre. 📚
•             Club de beneficios para empleados con descuentos directos y miles de ofertas en marcas, hoteles, agencias de viaje, cines, ropa… 💰

✨Pasarás a formar parte de un gran equipo de personas que estarán siempre dispuestas a ayudarte.
IRIUM es una empresa formada por profesionales con inquietudes, dinámicos y resolutivos. Nuestros valores son la responsabilidad y el compromiso con el trabajo bien hecho, este es el espíritu que buscamos en IRIUM, sea cual sea tu edad, si te reconoces ¡esta es tu empresa!
Podemos construir juntos el futuro. ¿Hablamos?
🟢🔵🟣
 
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*